Support

numericalsAI Inc. · Wave_ for iPhone

Write to us. One address takes everything — support, reports, privacy requests, security. There is no ticket number, no phone tree and no chatbot in front of the mailbox: a person reads what you send and answers you.

1Reporting content or a user

Wave_ is a social network: people publish bots, and other people copy and adapt them. Where people publish, some of it will be content you should not have to see.

Every post and every profile in the app carries a Report action, and you can block any user so that their content no longer reaches you. Blocking takes effect immediately and needs no approval from us. If you would rather not use the app for it, or the account in question is your own, write to support@wave.deal with ABUSE in the subject.

We review every report and remove violating content or accounts, normally within 24 hours. Repeat or severe violations lead to permanent removal without notice. The rules are set out in Terms of Use § 4.

2Deleting your account

You delete your account in the app, under Settings → Account → Delete account. You do not need to email us and you do not need to ask.

Deletion stops all running bots immediately and removes your profile, your bots and your published configurations. Records of completed transactions are kept for seven years because United States tax law requires it, and bots that other people have already copied stay with them. Backups are purged within 30 days. The full account is in Privacy Policy § 10.

3Something went wrong with a purchase

A Wave_ bot can complete a purchase on your behalf once the conditions you set are met. If a bot bought something it should not have — outside your limits, after you stopped it, or not what you asked for — tell us at support@wave.deal within 30 days of the notification.

We will try to cancel or reverse the order with the merchant and refund our fee. Whether the merchant itself refunds is the merchant's decision under its own terms — an airline ticket is not ours to take back. Terms of Use §§ 6–11 describe what a bot may do in your name, the limits that apply, and who carries which risk.

4Stopping a bot

A bot runs until you stop it, until its conditions are met, or until it expires after 90 days. You can stop any bot at any time in the app, and stopping takes effect before the next attempt. Every purchase generates a notification — if one arrives that you did not expect, stop the bot first and write to us second.

5Security

If you have found a vulnerability, write to support@wave.deal with SECURITY in the subject, and give us a reasonable period to fix it before you publish. We will not pursue you for a good-faith report. An account here can spend money, so we take these seriously and answer them ourselves.

6Who you are dealing with